Privacy Policy
Last updated: April 2026
Overview
Avens Gallery (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or purchase artwork.
Information We Collect
1. Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Purchase and transaction details
- Messages submitted through contact forms or inquiries
2. Transaction Information
When you purchase artwork, we collect:
- Order details
- Shipping information
- Payment confirmation (processed securely via third-party providers)
3. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device and browser type
- Pages visited and time spent on site
- Referral source
This data is collected using cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange insured shipping and delivery
- Communicate with you regarding purchases or inquiries
- Provide customer support
- Improve website performance and user experience
- Analyze traffic and marketing performance
- Send newsletters or promotional communications (only with your consent)
- Payment Processing
All payments are processed securely through trusted third-party providers. Avens Gallery does not store or have access to full credit card details.
Marketing & Analytics Technologies
We may use trusted third-party tools, including:
- Google Analytics (to understand website usage and performance)
- Meta (Facebook/Instagram) Pixel (to measure ad performance and audience engagement)
- Email marketing platforms (e.g., Mailchimp) (to send newsletters and updates)
These tools may use cookies or tracking technologies to collect anonymized or aggregated data. You can opt out of certain tracking through your browser settings or ad preferences.
Cookies
Our website uses cookies to:
- Ensure website functionality
- Improve user experience
- Analyze traffic and engagement
- Support advertising and remarketing
You may disable cookies in your browser settings; however, some features of the website may not function properly.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only as necessary to:
- Process payments
- Ship artwork and arrange delivery
- Provide website hosting and analytics
- Support marketing communications
These service providers are required to protect your information.
International Data Transfers
Because we ship artwork internationally and use third-party service providers, your information may be transferred to or processed in countries outside of Canada.
We take reasonable steps to ensure your data is protected in accordance with this Privacy Policy.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill transactions
- Meet legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
- Your Rights
Under applicable privacy laws, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent for marketing communications
To exercise your rights, please contact us.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.
Contact
Avens Gallery
Telephone: 403.678.4471
Email: art@theavensgallery.com